Privacy Policy
Our Commitment to Your Privacy
At Arboveya, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
1. Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal Identification Information: Such as your name, email address, physical delivery address, and phone number, provided voluntarily by you during the registration or checkout process.
- Payment and Billing Information: Necessary to process your orders, including billing addresses and transaction IDs. Sensitive card details are securely handled directly by trusted third-party payment processors (Stripe / PayHere) via encrypted tokens.
- Browsing and Technical Information: Such as your IP address, browser type, operating system, and device information, collected automatically using cookies and similar web analytics technologies.
2. Use of Information
We may use the collected information for the following legitimate purposes:
- To process and fulfill your botanical orders, including packaging, invoice generation, shipping, and delivery tracking.
- To communicate with you regarding your purchases, provide customer support, and respond to your herbal health inquiries or requests.
- To personalize your shopping experience and present relevant botanical wellness recommendations and special apothecary promotions.
- To improve our website navigation, product catalog, and dispensary services based on your browsing patterns and feedback.
- To detect and prevent fraudulent transactions, unauthorized access, and abuse of our platform.
3. Information Sharing
We deeply respect your privacy and do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Trusted Service Providers: We share necessary details with trusted partners who assist us in operating our website, processing secure payments, and delivering your packages (e.g. shipping carriers and courier services). These providers are contractually obligated to handle your data securely and strictly confidentially.
- Legal Requirements: We may disclose your information if required to do so by applicable law, court subpoenas, or in response to lawful regulatory requests.
4. Data Security
We implement industry-standard technical and physical security measures, including 256-bit SSL encryption and strict server access controls, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission over the internet or electronic storage method is guaranteed to be 100% immune from risks, and we cannot guarantee absolute absolute immunity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, keep your botanical cart active, analyze website traffic, and remember your preferences. You have the option to disable cookies through your individual browser settings; however, disabling them may limit some functional aspects and checkout features of our website.
6. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Privacy Questions or Data Requests?
Contact our privacy compliance and data protection officer at any time.