Refund & Return Policy
Thank You for Shopping at Arboveya
We value your satisfaction and strive to provide you with the best online botanical shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 30 days from the date of purchase.
Eligibility Criteria for Returns:
- Your item must be unused, unadulterated, and in the same condition that you received it.
- The item must be in its original packaging with safety seals intact.
- A proof of purchase or order confirmation number must be provided.
2. Refunds
Once we receive your return and inspect the item, we will notify you by email of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment (credit/debit card or PayPal). Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
3. Exchanges
If you would like to exchange your item for a different size, blend, or style, please contact our customer support team within 30 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable for hygiene, safety, and regulatory compliance reasons:
- Gift cards or digital vouchers.
- Downloadable digital guides or wellness lifestyle eBooks.
- Personalized or custom-formulated botanical blends prepared to order.
- Perishable goods and opened herbal infusions or tinctures where safety seals have been broken.
5. Damaged or Defective Items
In the unfortunate event that your botanical package arrives damaged or defective in transit, please contact us immediately upon arrival. We will arrange for an expedited replacement or issue a full refund, depending on your preference and product availability.
6. Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., incorrect item shipped, defective product, or transit breakage). In such cases, we will gladly provide you with a prepaid return shipping label.
7. Processing Time
Refunds and exchanges will be processed within 5 to 7 business days after we receive your returned package at our fulfillment center. Please note that it may take additional time for the credit to post to your statement, depending on your bank or payment provider.
Need Help with a Return or Refund?
Our apothecary customer support team is here to assist you and ensure your shopping experience is pleasant and worry-free.